MyoLift QT Plus: Frequently Asked Questions

Getting Started

How do I turn on my MyoLift QT Plus?

Press and hold the power button for 3 seconds until you hear a beep.

How do I turn off my device?

1. Stop any program running in the app first. If a program is still running, the device stays locked.
2. Press and hold the power button for 3 seconds.

Do I need Bluetooth to use the QT Plus?

Yes. The device connects to your smartphone through Bluetooth. You can also use the offline feature to run the device without the app.

How do I know it's working?

While a program is running, a green conductivity light appears in the app. This means the device is delivering current.

Why does the QT Plus vibrate?

When you lift the device off your skin and place it back on, it vibrates to let you know it's conducting again. You can also check the Conductivity Bar in the app.

Lights and Indicators

What do the blue lights mean?

Your device has two lights on top and one on the bottom. When all three are blinking blue, the device is on and waiting for a Bluetooth connection.

What do the two green lights on top mean?

They show your intensity level:

• Bottom light only: low intensity
• Both lights on: high intensity

What does the red light on the base mean?

Your battery is low. Charge the device using the USB-C cable.

Charging

How do I charge my device?

Plug the USB-C cable into the end of your device, then connect it to a computer or wall adapter. The device is fully charged when the bottom light turns solid green (not blinking).

How often do I need to charge it?

Every 20 to 25 treatments. If the device shuts off right after you turn it on, it needs to be charged.

Connection and Troubleshooting

My device won't connect to the app, or I'm stuck on the MyoLift QT logo screen.

Bluetooth needs to be turned on in two places:

1. In your phone's settings
2. In the MyoLift QT app

If it still won't connect, turn off your phone's Wi-Fi and use cellular data instead. This often gives a stronger connection.

Why does my device shut off right after I turn it on?

Try these steps:

1. Charge the device. A low battery is the most common cause.
2. Check Bluetooth is on in your phone settings and in the app.
3. Turn off Wi-Fi and use cellular data for a stronger connection.

What if I'm not getting conductivity?

Try these fixes:

• Lower the intensity, especially on thinner skin like the neck and forehead.
• Apply more gel. Microcurrent needs a good layer of conductive gel to work.
• Tighten the probes.
• Check your Bluetooth connection.

Attachments and Compatibility

Can I use the MyoLift Mini Classic Applicator Probes with the QT Plus?

No. The MyoLift Mini probes do not plug into the QT Plus.

Can I use the MyoLift Cotton Tip Probes with the QT Plus?

Yes. The Cotton Tip Probes plug into the QT Plus using the attached lead wire.

What attachments work with the QT Plus?

• Eye, Lip and Forehead Masks
• EGF Mask
• Cotton Tip Probes
• Conductive Gloves

About the Technology

What is the difference between the MyoLift QT Plus and the MyoLift Mini?

Check out this blog for a full comparison.

Why does the QT Plus feel stronger than the Mini?

The QT Plus sends current between two metal spheres (2-point contact). The Mini splits the current across four contact points, so each point feels gentler.

What is Smart Current™ technology?

Smart Current™ is what makes the MyoLift QT Plus deeper, faster, easier and safer than other handheld microcurrent devices. It gives you:

• Hands-free, app-controlled treatments
• Full customization based on your skin condition, problem areas and sensitivity
• Multiple attachments for targeted areas

Is the current alternating?

Yes. The QT Plus uses alternating current because one probe is positive and the other is negative. This is also true when using the masks.

How is the QT Plus different from NuFace, Foreo, ZIIP and other devices?

• Two waveforms to stretch and lift facial muscles
• Up to 450 microamps of current
• Works with all MyoLift attachments: masks, Cotton Tip Probes and Conductive Gloves
• Guided treatments in the app: Full Face (15 minutes), Full Face and Glove (5 minutes), and Lip, Eye, Jowl and Neck (2.5 minutes each)
• Custom Treatments: save your favorites to use again
• Offline mode: use the device without the app

Can I use the QT Plus in a professional treatment room?

The QT Plus is designed for at-home use, but professionals can sell it to their clients. For professional treatments, we recommend the MyoLift 600 or MyoLift MD.

Care

How do I clean my QT Plus?

Wipe the device and metal probes with an alcohol wipe.

More questions? See our Microcurrent FAQs or email us at [email protected].