ReturnsUpdated 4 months ago
Please open and inspect your order within 48 hours of receipt for damages or errors made in shipping. Any issues must be called or emailed to our Customer Service department within three days of receipt of shipment in order to have your shipment corrected.
Customer Service hours of operation are:
M–F 8:00AM – 5:00PM PST.
Phone: 1-888-412-3160
Email: [email protected]
Requests for returns of item(s) purchased from 7E Wellness must be received within 30 days of delivery for an exchange or a full refund of the price of the item and must include a Return Merchandise Authorization Form (RMA).
Returns or exchanges will be accepted on devices opened and unopened in their original packaging so long as it falls within 30 days of delivery. There will be a $199 restocking fee on MyoLift™ 600 and $299 restocking fee on MyoLift™ MD.
7E Wellness does not accept returns on any gels or spritzers. We only accepts returns on unopened eye, forehead, lip masks and conductive gloves.
If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to 7E Wellness as well as return shipping is paid by the customer. 7E Wellness will pay return shipping cost if the return is a result of our error.
Items purchased through a retailer must be returned or exchanged through that specific retailer, observing their particular return/exchange policy. If you received your item(s) from 7E Wellness as a gift from a friend or relative who placed the order through 7ewellness.com, please have the gift giver contact us to arrange the appropriate return or exchange.
All returns require a Return Merchandise Authorization (RMA) number to arrange for the appropriate return or exchange.
Step 1: Contact 7E Customer Support by email: [email protected] or, by calling: 888-412-3160. You must include your name, order #, concerns and/or issues so that we may process your RMA.
Step 2: 7E Customer Support will create a Return Merchandise Authorization (RMA).
Step 3: 7E Customer Support will email you your RMA form. You must print or submit online form, and include the form when shipping items to our warehouse.
Step 4: Clearly mark the outside of the shipping box with your name, address and RMA number. Ship your item(s) to the address listed on the RMA form.
Step 5: Once your shipment is received by our warehouse it will be processed and you will be informed within seven days with a resolution of your RMA.
PRICE MATCH GUARANTEE:
If you place an order for an item and that item goes on sale within 3 days of your purchase, you may be eligible for a price adjustment. To get a price adjustment the following criteria must be met:
- Must be an identical item/bundle
- Only one price match per item
- No price match on an item you already purchased on sale.
- Price match doesn’t apply on special promotion like Black Friday and Xmas